Contact us

Questions, feedback or need more information?

Is your question not on any of our information pages or is something not entirely clear? Send an email to support@strala-sverige.com . Please include your name, phone number and the city you live in. Feel free to share product images if you contact us regarding after-sales service.

Customer Service – Opening hours:
Monday to Friday: 09:00 – 18:00
Saturday: 10:00 – 18:00
Sunday: 10:00 – 18:00

Frequently asked questions:
Q: How long does it take to receive my package?
A: Please note that on average we need 3 to 7 days to process your order before we ship it. We do our best to deliver your order as quickly as possible! Once your order has been shipped, the estimated delivery time – depending on your country or region – is between 14 and 30 days. Please note that holidays may affect delivery times.

Q: What is the company's return policy?
A: Once we have received your return and inspected the condition of the item, we will process your return or exchange. Please allow at least 14 days from the date we receive the item to process your request.

Q: How can I contact you regarding my order?
A: You can contact us via email at support@strala-sverige.com or by using the form on this page.