General terms and conditions

1. Company information
Radiate Sweden
Landwaartslaan 67 , 3600 Genk, BELGIUM
VAT registration number: BE1021225502
Email: support@strala-sverige.com

2. Application
By placing an order on our website, you agree to these terms and conditions. Stråla reserves the right to change the terms and conditions at any time.

3. Product information
We strive to describe the products as accurately as possible. Slight variations in color or packaging may occur.

4. Prices
All prices include VAT. Shipping costs are listed separately at checkout.

5. Payment
Payment is made via secure payment methods such as Klarna, Visa, Mastercard, etc. Orders are processed after payment has been received.

6. Delivery
We deliver within Sweden. Normal delivery time is 3 to 6 working days. Delays may occur.

7. Right of Withdrawal & Returns
You have the right to cancel your purchase within 14 days of receipt without giving any reason. After canceling your purchase, you have another 14 days to return the item. See our returns page for more information.

8. Warranty
If an item is defective upon receipt, please contact us within 48 hours via support@strala-sverige.com.

9. Responsibility
Stråla is not responsible for indirect damages that arise due to improper use of the products.

10. Complaints
Complaints can be sent to support@strala-sverige.com. We will get back to you within 2 working days.