Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us. See below for more information about our return policy.

RETURN
To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition as you receive it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in the original packaging and [include your proof of purchase].

Your return shipment is in some cases free of charge. If you return an item and the reason for the return is not a result of an error at support@strala-sverige.com, the cost of the return shipping will be deducted from your refund.

If the return is caused by the consumer, the consumer should bear the shipping cost. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, and the consumer is not obliged to bear the shipping fee for this reason.

REFUND
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. It may take 1-2 billing cycles for refunds to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return has been processed.

QUESTIONS
If you have any questions regarding our return policy, please contact us at our support center.